Seems to be a common problem. WiFi Pods and Boosters. Networking and WiFi. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. Scan complete, Tap continue. Stream from Virgin Media. My Virgin Media App. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. QuickStart, set up and connections. If you need any further help after doing this, let us know. Networking and WiFi. Clicking the link to order brings me to. This will be available via the purple envelope on the top right of this page. And sorry that you require a pod. Go to solution. • Scan complete, Tap continue. Current VM broadband only customer. While connect to WiFi, Tap I’m ready. Please have a look here. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I will be able to assist you on this and get a pod sent out. Is there a good reason - 5444366. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. Can anyone advise please? We’ve ran several scans using the app of our home. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. Pod will need reactivating on the New Hub - on your account so. Tried chat via connect app but says it's all busy and to try later. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. • View, manage and even order WiFi Pods*. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. Phone. Plus, No way to access to customer support thru phone, or live chat. It says as a volt customer I can have up to three. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Had Virgin installed yesterday and unfortunately the majority of the upstairs is getting a wi fi signal way below 20mbps. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. You can either order through the app here or contact us to order more on 0345 454 1111/150 from a VM landline, be aware that you can only order 1 per week however. Stream from Virgin Media. Hmmm thanks for that but that isn't quite how the conversation went. Broadband. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. . Tap Add a room, Tap the room you're in. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. . SpeedSorry to hear of any WiFi issues. Wi-Fi Pods. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. Tuning in. Browse Virgin Media Virgin Media Community. Not ideal when the Connect app only occasionally decides to recognise the hub. The signal is great at the front of the house but very poor at the rear. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. Meet WiFi Max. Thanks, Kath_F . Once this has been done, additional Pods can be ordered via the. Browse Virgin Media Virgin Media Community. Account - Mobile. It says as a volt customer I can have up to three. Once this has been done it will advise if a pod is needed and then will allow you to order. It seems the only way forward is to create this post. Our new WiFi Max service allows you to have up to 3 pods. 0 Kudos. Best. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Re: Wifi Pods. I will send a private message - watch out for the purple envelope. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Hi, I am paying for the Volt Gig1 service and I have a bit of a black spot in one of my rooms, I should be eligible for a wifi pod however am unable to do so within the connect app. If you do find that you need additional pods for more signal, you can have up to 3 per account. Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod. Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. I have a volt M200 package. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. It's great to hear you're looking at having WiFi Pods. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. Scan complete, Tap continue. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Stream from Virgin Media. Tap Start the scan. Hi , Thank you for your post and welcome to our community forums. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. It is not coming up on the virgin connect site. Add a Comment. Please look out for the purple envelope in the top right of your screen. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. I have done room tests and need pods but similarly cannot see how to order them. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. · Scan complete, Tap continue. My Virgin Media. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. -. So I can help I will send you an invite into a private chat, please look out for the white envelope to accept. See the following page for details, including how to order online via My Virgin Media or through the Connect app. You can only have a maximum of 3 Pods. While connect to WiFi, Tap I’m ready. QuickStart, set up and connections. Simply sign into My Virgin Media and you will see your orders on your account dashboard. See where this Helpful Answer was posted. Technical assistance just gets an AI that assumes there's a fault. There are so many things that can influence a WiFi connection some of which include but are not limited to, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. I have a Volt package so should be able to get up to 3. • Wait 2 mintues for Scan. QuickStart, set up and connections. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Tap Start the scan. Pod will need reactivating on the New Hub - on your account so. 0 Kudos. 0 is normal. · While connect to WiFi, Tap I’m. 0 Kudos. Scan complete, Tap continue. Wi-Fi Blackspots - How to order a Wi-Fi pod. Tried to call but no go there either. Tried to order wifimax pod from my account but it asks me to chat to someone. I have the 1gb package, I have run the speed test which confirmed the. Account - Mobile. This guide looks at how Virgin Media's. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Hi Sorry to see you are having problems ordering the wifi boosters. Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. If you have no luck with the app you can call 0800 064 3850 to order. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. Networking and. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Check out the do's and don'ts, in our Community FAQs. I have a volt M200 package. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . The mesh wifi pods now come with a speed guarantee . Please do get in touch if you require any further assistance, and we will be happy to help. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Account - Cable. Tap Add a room, Tap the room you're in. Phone. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Can anyone advise please? We’ve ran several scans using the app of our home. Browse Virgin Media Virgin Media Community. Hi stiffers . Complaints. Very Insightful Person. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. About our help and support page. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. I am so sorry that you have also faced an issue ordering a Pod. Speed It's great to hear you're looking at having WiFi Pods. Thanks in advance. It never arrived. And sorry that you require a pod. Am on 1GB, very weak signal in partners office and constantly disconnecting. See the following page for details, including how to order online via My Virgoin Media or through the Connect app. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you. The virgin media connect app is recognising the result is poor but no option to get a wi fi pod. Stay safe online. TV on the go. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. QuickStart, set up and connections. Networking and WiFi. 10 minutes ago. I would be happy to get a pod ordered for you today but would need to confirm a few details via a private message, that I will drop over in a moment. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin Mobile. Hi mom looking at how to order Wifi pods too, I spoke to someone in customer service today and she advised that the system wouldn’t let her order one for me! move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand wh. Then Start the scan again. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. I have used the Virgin Connect app to confirm these speeds. However they can be chargeable depending what package you on. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. I presume I'm on WiFi max because my package is the 1gig volt. Tap Optimise WiFi now if an option. QuickStart, set up and connections. You need to use the Connect app. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. I have arranged for your 2nd pod to be delivered and you can track this online. QuickStart, set up and connections. Hi @xanabutt . SpeedWait 2 mintues for Scan. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Tap Add a room, Tap the room you're in. Tried chat via connect app but says it's all busy and to try later. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. In 'my virgin media' account it says to order from the VM connect app. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. I loose WiFi connection completely from half way down my hallway and need the signal to. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. To run the scan, simply connect to your. Kind regards Jodi. SpeedQuickStart, set up and connections. Certainly a pod can help with this. Wifi keeps dropping out in some of the rooms of my house. How to perform the scan and order the wifi pods when using the Connect app. Then Start the scan again. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. . Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Despite trying to use the connect app on multiple devices (and in the same room a. If you which to go through the diagnostic process for this, I will send you a private me. Account - Cable. . It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. Take control using. They are free on Volt, 1GB or Oomph bundles. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. Tap Start the scan. About our help and support page. Browse Virgin Media Virgin Media Community. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Then Start the scan again. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . I'm going round in circles trying to get a pod online or within the My Connect app. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. you can order a WiFi Pod online – just run a test on your services first. If the scan picks up that you need a pod it will allow you to order some. Speed Hi BenHawkeye . Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Scan complete, Tap continue. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. 😞 I will assist you on this and send a private message. 😞 I will assist you on this and send a private message. Our home scan feature will guide you from room to room to carry out WiFi speed tests. . While connect to WiFi, Tap I’m ready. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. To do this, you’ll need to wait until you receive your tracking email. I have situated my router in the hall. you will be. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Manage Your Account. Excludes broadband faults and broadband network outages. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Tried to call but no go there either. My Virgin Media App. Further exclusions & legal stuff apply. SpeedQuickStart, set up and connections. Not ideal when the Connect app only occasionally decides to recognise the hub. Manage Your Account. Switched On Families. 0" for 10 devices in. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Once I've got to that page, I'm taken to a screen to. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. How to perform the scan and order the wifi pods when using the Connect app. QuickStart, set up and connections. Kind regards. It will identify the blackspots and allow you to order one Pod to start with. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. . Networking and WiFi. Download the Virgin Media Connect app now. Following that if you need additional pods you can order them by logging into /my-virgin-media ,. SpeedWait 2 mintues for Scan. . All the information you need to setup your first Pod or fix an. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Virgin TV 360. Certainly a pod can help with this. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. - 5289462. Subscribe to this message's RSS feed. · Then Start the scan again. After it has done this, it suggests that you 'rescan' the room. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. Thanks newapollo. I joined virgin broadband yesterday. any help would be. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. It is not great - often the reconnections drop out or can't be made. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. . Wait 2 mintues for Scan. . While connect to WiFi, Tap I’m ready. You can get your 1st one by signing up to WiFi max. Hi @Pinkle89 thanks for getting back to us. - 5405927. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Wait 2 mintues for Scan. Then Start the scan again. Stay safe online. I don't understand how to order a Wi-Fi pod. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Kindest regards, David_Bn. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Manage Your Account. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Virgin Media. Change or cancel your package. Virgin Mobile. Start the Scan (do this in every room) Scan complete. At least 30Mbps download speeds in every room or £100 one-off credit. Tap Start the scan. WiFi Pods and Boosters. Is this correct, if so is there anybody that can help. Unfortunately, the message said that ordering could only be done by phone. Wait 2 mintues for Scan. The pods are only free for volt customers and 1gig service. Thanks - SteveI'm sorry to hear you're facing some issues with the Wi-Fi signal and service in your home. No setup fee. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. Scan your home using the Virgin Media Connect app and, if it finds signal blackspots, you can order an Intelligent WiFi Pod by calling 0800 064 3850. . As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. But VM connect doesn't work. WiFi Pod ordering shambles. The app should detect low signal and allow you to order them straight. Networking and WiFi. However, I don't have any options for ordering a Pod through the app. on 01-05-2023 13:10. Due to this, we are only able to offer limited help. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. If you need any further help after doing this, let us know. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I am now on the phone and moving between departments and being on hold. WiFi Pod ordering shambles. Account - Mobile. Either wait here for a mod to reply which could take a while or call VM. While connect to WiFi, Tap I’m ready. SpeedWi-Fi pods - failed orders. Re: Order WiFi pods. I presume I'm on WiFi max because my package is the 1gig volt. Networking and WiFi. Easy to set up, coverage has. Wait 2 mintues for Scan. They are free on Volt, 1GB or Oomph bundles. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. Scan complete, Tap continue. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. I have a volte account and It is saying to click to order the pods on the app but then I am taken to a page asking me to chat with somebody to upgrade. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Please let me know how you get on. Otherwise WiFi Max is an £8 Monthly addition to. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. SpeedYou do need to use the Connect app to perform the Home Scan in the area where the signal is low (est) Using the app should also help optimise the signal. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Reply. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Regards. Once this has been done it will advise if a pod is needed and then will allow you to order. Up to 3 WiFi Pods if needed. Go on live chat on VM website and request a pod. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. If the scan picks up that you need a pod it will allow you to order some. Thank you for posting about your issues with the Wi-Fi Pod. Re: WiFi Pods order. Networking and WiFi. Here you’ll find all the help you need for Virgin Media related problems and issues. I would like to help you with this. It's up to three in total depending upon coverage. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. Router placed in best possible position. Broadband, TV and Landline offers. .